Support
We are reachable when it matters
Whether you have a fixed system or the Valigetta 24h, the channel is the same and the reply arrives within a stated time.
How to reach us
Write to info@biooz.it. This is the main channel: the conversation is on record and you can attach photos, which often settle the matter in one exchange.
Biooz app
If you have a fixed system, the app lets you open a request with the system status already attached. It is the quickest route for operating problems.
Website form
For sales enquiries and surveys, use the form on the anti-mosquito systems page.
Response times
We reply within 24 working hours to requests received by email or through the app. Survey requests are met with an appointment within 5 working days, subject to your area. At seasonal peaks this can take longer: if so, we say so in our first reply.
What to have ready before writing
Model and installation date
For a fixed system, tell us which model and when it was installed. For the Valigetta, the order number is enough.
What is actually happening
A nozzle that does not mist, a cycle that will not start, an app that will not connect: describing the precise symptom shortens things considerably.
A photo
A picture of the control unit, the display or the affected area is worth more than a long description.
Product refills
Order refills by writing to info@biooz.it, quoting the model of your system or kit. The app flags a falling level in advance, so there is time to order without interrupting protection.
Using biocidal products correctly
Always read the label and the product data sheet before handling any refill. Keep containers closed, away from food and out of the reach of children and pets. If in doubt, write to us before acting.
Need help right now?
Write to info@biooz.it: we reply within 24 working hours.
Mandatory notice (EU Reg. 528/2012, Art. 72): Use biocides safely. Always read the label and product information before use.