Frequently asked questions

The answers you need before deciding

If what you are looking for is not here, write to info@biooz.it: we reply within 24 working hours.

01 / 04

Fixed systems

How large a garden can you cover?

Biooz systems cover perimeters from 45 to 360 linear metres. It is not a question of square metres but of the linear metres to be protected, because the nozzles are placed along the boundary of the area: hedges, railings, flower beds.

Can you see the system once it is installed?

The nozzles are built into the planting and the features already in place, roughly 3 metres apart. The tubing runs hidden along the perimeter. Once the work is finished, the garden looks as it did before.

Do I definitely need a water connection?

No. The Single-Product and Dual-Product models connect to the mains, but the Tank Model runs on its own with a 50-litre tank refilled by hand. That is the answer for gardens with no water supply.

What happens when it rains?

The weather sensor detects rain and wind and automatically suspends scheduled cycles, resuming them when conditions improve. No manual intervention is needed.

02 / 04

Valigetta 24h

How long does it take to set up?

Under 30 minutes, with no special tools and no technician. The kit contains the tank, pump, nozzles, tubing, timer unit, brackets and an illustrated manual.

What area does it protect?

It is designed for contained spaces, roughly up to 30 m² of terrace. For a garden that needs permanent protection, the right answer is a fixed system, not the kit.

How long does the included product last?

The biocide supplied covers around two weeks of use. Actual duration depends on how many cycles you set and how long they run. Refills can be ordered by writing to info@biooz.it.

Can I take it on holiday?

Yes — it is compact and portable, dismantled and packed away in under 15 minutes. That is one of the situations it was designed for, along with events and temporary outdoor dining areas.

03 / 04

Products and safety

Are the products safe around children and pets?

These are biocidal products and must be used with care, always following the instructions on the label, including those on when it is safe to re-enter the treated area after a cycle. Always read the label and the product information before use.

Where do I find the label and the product data sheet?

They are supplied with the product. For a copy, or for questions about the formulation used in your system, write to info@biooz.it quoting the model.

How should I store refills?

In their original closed containers, in a cool dry place, away from food and animal feed and out of the reach of children and pets.

04 / 04

Buying and support

Where do you ship from?

Shipments leave from San Marino. Costs and customs paperwork for deliveries within the European Union are calculated at checkout.

Is the survey chargeable?

No. The survey, the measurements and the written quote are free and carry no obligation to buy.

How quickly do you reply?

Within 24 working hours for requests by email or through the app. For surveys we set an appointment within 5 working days, subject to your area.

Can I return the Valigetta 24h?

The right of withdrawal is governed by the conditions set out on the dedicated page. To start a request, write to info@biooz.it quoting your order number.

Did not find your answer?

Write to us: a person reads it and replies, within 24 working hours.

Mandatory notice (EU Reg. 528/2012, Art. 72): Use biocides safely. Always read the label and product information before use.